Smitty

Ronnie, thanks for your post. The best way to contact Customer Service is through email at support@wickededgeusa.com. We don’t respond over the weekend but usually get back to people pretty quickly during the week. Responses might have been slower last week due to the holiday sale.

Kurt,

Clay here, founder of Wicked Edge. You’re making a lot of unfounded assumptions, so please allow me to set you straight.

1. First, you’re assuming that we’re making buckets of profit. In this first assumption, you’re dead wrong.
   1. I’m guessing you don’t have a lot of familiarity of what it takes to run a business these days. There is a lot…

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Jeff,

That’s terrible all the way around. The only good thing is the quality of your photos… I’ve asked our Customer Success manager to reach out and try to fix this for you more quickly.

The spammer has been blocked, thank you Marc. Is anyone still getting spammy messages?

@Jason – MarcH is exactly right. That video (I’m surprised you found it) was made for our brand ambassadors last summer to help them get results quickly. It’s sort of a short cut to get around the work that is often required to make the bevel just right at the angle your marker indicates; by increasing the angle by 1 degree per side from what the…[Read more]

@Precept thank you for your excellent explanation of the problem along with the clear photos and videos. It’s very helpful to get such high quality information to help troubleshoot.

Thanks to everyone on this thread for the their input, it makes it much easier to track down the issue.

When we redesigned the jaws and added the center split and…[Read more]

Thank you for the comment. We are working on redesigning it based on feedback we’ve received. That said, the reason for all the locations in the lower half is because of the occasional need to tilt the tip of the knife down to find the “sweet spot”. The amount of space we gave was obviously excessive and we’ll try to move some of that real estate…[Read more]

Hi Kenny,

Try mounting the blade so that the back of the vise is lined up with the start of the belly of the blade, or thereabouts. You’ll have to tinker a little to find the “sweet spot”. If you need more info on finding the sweet spot, do a search here on the forum and you’ll find some excellent posts from forum members. You’ll probably find…[Read more]

I use my Micro-Fine ceramics if I want extreme sharpness. In our testing, some of the lowest (best) values we’ve gotten for sharpness on the BESS machine and our own machine have been after finishing with the white Micro-Fine stone. If I spend enough time with strops and emulsions and then kangaroo strops and diamond/cbn sprays, I can get a better…[Read more]

Great video Tom. I love the visualization with the big wooden clamps. I’ve been trying to teach what you show in the video for years, but haven’t been very effective at it. You nailed it. Can you elaborate more about the compensation of angle from 1 side to the next to make it even more clear how that’s  decided on and accomplished?

Gillette an other razor companies have demonstrated this well. I’ve had a similar experience w/ a Sabatier knife that I bought as a gift for a chef friend. I got it hair popping sharp but then couldn’t connect with him for a few months. It just sat on a shelf with a cover over the edge. When I next checked the edge, it was no longer popping hairs…[Read more]

This is a legit criticism and shows that I haven’t been listening enough. I’m working to change that. After hearing some more from some users, we did some prototyping, thought we’d come up with a viable fix, got (kindly) corrected by a couple of our beta testing users and are now reworking the fix.

There is a lot of good info here, especially about edge shapes and finishes. I’ll add that we’ve done a fair amount of testing for edge retention at different angles. In general, we’ve found that if you’re cutting materials that are not excessively abrasive, and you’re keeping the edge angle at or above the minimum angle the steel can support, an…[Read more]

All three areas do require a password and they don’t talk to each other, so it is ridiculous and we’re working to change it but haven’t had a lot of success so far. We’ve tried a few developers and they haven’t been able to make it work. We’ll keep trying. The issue is that the website is hosted on Shopify. The forum is on WordPress and our…[Read more]

Hi Russ, welcome aboard!

Welcome 000Robert!

I think you’re right. I wonder if it isn’t useful to temporarily use a new pair of 2200/3000 stones in place of the 800/1000 stones until they’re broken in.

There is been a slight design change to the whole cam follower and washer stack and we added two more washers to the newer units.

Great question. I find that the majority of knives I do allow for basic adjustments to find the sweet spot. Every now and then I do find a blade that won’t work with only back and forth adjustments. In those cases, I definitely break out my Advanced Alignment Guide and adjust the tilt of the blade as well. If you are trying to mount a knife and…[Read more]

Hello and welcome! You can get the GO without stones, just email us at support@wickededgeusa.com and we can get you set up.