Hey Jeff,
I’m so sorry about all this. This definitely isn’t the experience we want any of our customers to have. Can you send me your shipping address and full name to support@wickededgeusa.com. We’ll get you all new products shipped out under warranty.
Again, I’m really sorry about all of this. Let me know in that email if there’s anything else we can do for you.
Ryan Tuchin
Wicked Edge Customer Success Manager
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