Ryan@WickedEdge

Hey Mark,

I wanted to touch base with you here as well. I apologize that we weren’t able to get to the phone in time. I just put together a warranty order, with expedited shipping, for those missing Guide Rods. I’m also including a set of our strops which will not only make your knives significantly sharper but also more durable. I know this…[Read more]

Hey Kurt,

My name’s Ryan and I’m one of the 9 team members here at Wicked Edge.

Your thoughts and opinions are ones we hear often. We know our products are expensive, especially our higher-end models. We work as hard as possible to keep our pricing as low as possible, but we refuse to give up quality, precision, or liveable wages for those who…[Read more]

Hey Jim!

I tried looking up your order in our system but didn’t see any orders under your name. Can you shoot us an email at support@wickededgeusa.com? We’ll need the email address you used to place the order so we can get you an update!

I appreciate your patience with this!

Hey Jeff,

I’m so sorry about all this. This definitely isn’t the experience we want any of our customers to have. Can you send me your shipping address and full name to support@wickededgeusa.com. We’ll get you all new products shipped out under warranty.

Again, I’m really sorry about all of this. Let me know in that email if there’s anything…[Read more]

Hi Ralph,

I’m sorry you had this experience. Can you email us at support@wickededgeusa.com about your issues getting through to us via the phone? I’d like to ask a couple of questions so we can get to the bottom of this and figure out what happened.

As far as your question, you’ll want to use the 3 Micron Diamond Lapping Film between your 3000…[Read more]