Ryan@WickedEdge
@ryanwickededge
active 1 month, 3 weeks agoForum Replies Created
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Hey Kurt,
My name’s Ryan and I’m one of the 9 team members here at Wicked Edge.
Your thoughts and opinions are ones we hear often. We know our products are expensive, especially our higher-end models. We work as hard as possible to keep our pricing as low as possible, but we refuse to give up quality, precision, or liveable wages for those who work with us. We know a Generation 4 Pro won’t be in every person’s home because that model, our flagship, and all of our products were made for those who value a USA-made, hand-assembled, multi-point quality checked machine, and that’s an expensive commitment. All of our products are priced around the fact that each one receives several years of R&D, up to 150 precision-designed/engineered/manufactured parts, a lifetime warranty, the longest-lasting Diamond Stones on the market, and a team that’s highly trained and hands-on with every step of the process.
We are releasing the Carbon-WE40 for the exact reasons you’re pointing out. We have never been the company people go to because they’re looking to save some money. We’ve always been a product that few could afford and that’s not fair. We believe everyone deserves the sharpest, most durable edges possible on the blades that they use every day. We are constantly working to make our machines better and more affordable.If you have any ideas about what features you’d be willing to give up in our products to make them more affordable, we are always listening for feedback and know that those who ‘haven’t drank the Kool-Aid’ are those who often have the most impactful ideas. You can email me directly at ryan.tuchin@wickededgeusa.com.
Thank you for your feedback and I look forward to hearing what ideas you have to make our products more attainable.
Best,
Ryan
Hey Jim!
I tried looking up your order in our system but didn’t see any orders under your name. Can you shoot us an email at support@wickededgeusa.com? We’ll need the email address you used to place the order so we can get you an update!
I appreciate your patience with this!
Hey Jeff,
I’m so sorry about all this. This definitely isn’t the experience we want any of our customers to have. Can you send me your shipping address and full name to support@wickededgeusa.com. We’ll get you all new products shipped out under warranty.
Again, I’m really sorry about all of this. Let me know in that email if there’s anything else we can do for you.
Ryan Tuchin
Wicked Edge Customer Success Manager
