Hi Ryan,
I have tried to get through to a salesperson/technical support on the phone several times. I have not been able to talk to a real person since I made my second purchase over a year ago. I am a return customer. I have a Gen 3 Pro system. It was the most complete system when I bought it. If the Commercial System had been available I would have purchased it instead. My initial set of stones ended (smallest) at 1000 when I first received my kit. I called at that time and bought 1500/2200 set, the 3000/platten & 6 micron strips (brown), and 4 leather strops with Diamond emulsions on 4, 2, 1 and 0.5 micron sizes. I wish I had a way to organize my platens, stones and strops. I have to make sure there is no cross contamination of grit sizes so I don’t stack them face to face. I recently purchased another set of strops and 0.25 Diamond spray and another set of leather strops and 0.1 micron strips. I have not spoken to anyone at Wicked Ridge since I purchased my first set of “extra” stones, films, leather strops and Diamond emulsions. You can track my purchases. I first tried the email question and I believe I received a reply today – after one of the members and you had already answered my question. I would be happy to call you if you can give me a number that a live person will answer. Virtual reps and voicemail leave me feeling ignored; not just here but any retail company.
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