Ryan Hendershott

[Ryan Hendershott]

Shotty,

Thanks for posting. Your stones obviously should not have fallen off. Please give us a call (877-616-9911) or send an email: support@wickededgeusa.com and we’ll get you taken care of ASAP.

–Clay

Kyle is hooking me up quick!

[Ryan Hendershott]

A person just can not get any better customer service and satisfaction then dealing with Clay and WEPS! :woohoo:

couldn’t agree more. Kyle replied immediately asking shipping information to send replacements. Awesome!

[Ryan Hendershott]

I’m on tour all day and all night tomorrow so i won’t really have a chance to call Kyle so I have dispatched him an email with pics. hope to hear back. thanks for everyone for the input. i have added portions of this thread to a new thread in the ceramic stone section .. guessing thats where it should belong in the first place.

thanks again! i will post back the outcome for sure

Kyle will definitely be getting back to you today and we’ll have a new set in the mail before our postal carrier picks up at noon MDT.[/quote]

Thanks Clay. He did reply to my email and I sent him the information he requested.

[Ryan Hendershott]

If you can relate the breakage to the possibility of having dropped the rod & block onto the base, I’d suggest running a strip of foam tape along the front and back edges. It made for a huge improvement for a couple of us.

I agree with those above who think the streaks are normal for ceramic stones, especially for new ones. More importantly, they shouldn’t make any difference in your results. Spyderco uses their triangle edges as a coarser grit step. When you graduate to using a microscope, you can decide for yourself if the results are correct. Maybe even a $10 loupe will help you decide.

The chipping and delaminating from the base block are clearly faulty products and also like the others, I’m sure that Clay will make that right.

Meanwhile, stay in touch with the forum. These guys know their shit and you’ll learn more than you dreamed of.

I am certain these stones were never dropped or even set down hard. I have a few plano boxes i store my stones in and have been very conscious about how i treat them, especially the ceramics. The first thing i thought to my self when the stone popped off was “what the hell man, i didn’t even drop these” 🙂

I have ordered a few loupes from amazon. they should be here soon.

[Ryan Hendershott]

I’m on tour all day and all night tomorrow so i won’t really have a chance to call Kyle so I have dispatched him an email with pics. hope to hear back. thanks for everyone for the input. i have added portions of this thread to a new thread in the ceramic stone section .. guessing thats where it should belong in the first place.

thanks again! i will post back the outcome for sure

[Ryan Hendershott]

Yeah what’s needed and what’s nice to have are two different things. I still use mine.was just posting in solidarity . The streaks are most likely a kiln layer that comes off with use. Mine had mysterious lines on them at first too. You can also glue it back on if you need to use it asap
Happy sharpening.

i had thought about that, gluing it back on but wasn’t sure if they used some top secret high speed-low drag glue. didn’t want to make the situation worse. And frankly, I generally have no issues fixing or repairing stuff when needed but this much hunnits spent i would hope it wasn’t common required practice.

[Ryan Hendershott]

These are my second set. Used completely dry every time. I use the super eraser to clean them. My first pair I thought I done something wrong but now after my second I think it may just be the ceramics. What are the chances of getting two sets that did this? I will say WE has excellent customer service and will handle any problem you might have

it appears your ceramics are contacting your blades throughout the entire surface area, the lack of streaks makes me think this..

i notice your corners are cracked as well.. must be a common issue .. luckily the corners see little use, at least in my limited experience

[Ryan Hendershott]

ill be calling first thing monday for sure. thanks for the input fellas!

[Ryan Hendershott]

here are some pictures for you guys

if there is another portion of the forum these should posted with an appropriate topic let me know. i looked around and didn’t see a sub section that was for issues, broken stuff etc etc

as you can see on the stone itself, the high ridges where the black lines are would lead me to believe that those are the high points and the majority of the contact points on the stones. both are doing it and are the only stones (ceramics) that i have that are doing it. I will also add when running these on the blade they feel gritty and bumpy as i can feel certain points of the ceramics catch harder on the blade than other areas on the specific stone.

thanks guys!

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