Michael Bonomo

[Michael Bonomo]

HA! “The thread that refused to die”. I love it!!! :woohoo:

[Michael Bonomo]

Reporting in…received my WE PP2 upgrade on Friday evening (4-19). It was worth the wait. 🙂

[Michael Bonomo]

The latest batches of PP2 parts are coming in today and the crew is set to ship in high gear! We doubled up our orders from the machine shop to try and match demand. Doing batches of 50 just wasn’t cutting it.

Thanks for the PM Clay. 😉

[Michael Bonomo]

It would be great if I could help you …
I can’t. The vast majority of people that might read your post, cannot help you either!
But probably if you contact the folks at Wickededge, they can.
Try writing to Kyle, or give them a call.

Kyle Kaplan

kyle AT wickededgeusa DOT com

Not really looking for help. Obviously they are behind on shipments. Just keeping people informed is all.

[Michael Bonomo]

One month and still waiting for my Pro Pack II upgrade. Nothing in e-mail about it being shipped. I’ve already exceeded the 2-3 week backorder. 🙁

[Michael Bonomo]

Well I just checked my first post and it’s been 3 weeks/2 days since I sent in my order. Sure wish it would arrive soon. Driving me crazy not being able to sharpen my knives the way I would like.:silly:

[Michael Bonomo]

I posted my problem here and had a reply from Clay within minutes. Had the problem resolved in the time it took to send a PayPal payment to WE. That’s more than fast enough for me. Of course, everyone’s experience will vary. But condemning e-mail seems a bit silly. It’s what the world is using. That’s why the US Post Office is in such deep poop.

[Michael Bonomo]

Some folks prefer e-mail and posting to forums over phone calls. Different strokes for different folks. 🙂

[Michael Bonomo]

Leo: I guess I am guilty of being one that complained. But my complaint was that I couldn’t get the order placed at all, not that it was taking too long or paying in advance. Clay e-mailed me personally and got things straightened out. Can’t get any better customer service than that. 😉

[Michael Bonomo]

I saw nothing wrong with your comments. I thought they were helpful and appropriate. 🙂

[Michael Bonomo]

don’t forget morale patches! would look like this:

Oh YEAH! Definitely want some of those!!! 🙂

[Michael Bonomo]

“Clay’s really cool shirt.”

or clay’s really SHARP shirt

HA! Good one!!! 😆

[Michael Bonomo]

I agree with Nicholas 100%. It’s nice to see users with a high confidence in a company. But it’s also nice to have a company that you can put your trust in to do the right thing and take care of it’s customers. That is a VERY RARE thing nowadays. Two thumbs up to Clay and the folks at Wicked Edge for their outstanding customer service and for providing a product that is in a constant “upgrade condition”.
That’s one way to keep customers and have a successful product. 🙂

Mike

[Michael Bonomo]

A prize would be cool, but I’d also like to see some merchandise available for purchase in the Products/Accessories section, like baseball caps, t-shirts, the cool zip shirt Clay was wearing, etc.

[Michael Bonomo]

I am going nuts waiting for the shipment of my Pro Pack II upgrade. I have a bunch of knives, both new and old, that need sharpening, but I want to wait for the PPII before getting started. I do have a new, “modded” version of the original WE that I bought on E-Bay. It has the washers already installed in the arms to tighten them up. But I still want to wait for the PPII upgrade arms to use them. 🙂

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