Andrew Glass

[Andrew Glass]

Hey Scott,

I’m sorry to report that I sent an email last night cancelling my order. I also followed up with a phone message this afternoon. The PP2 now appears on the web site, but I haven’t heard any update about my order as Clay mentioned in his reply to this thread. My card hasn’t been charged either.

I may join the WE owners club sometime in the future, but I’ll give Clay some time to work out the bugs with suppliers and staff before I try another order.

– Andy

[Andrew Glass]

Hey Scott,

I’m in much the same boat. I ordered almost 6 weeks ago and at that time I told Kay that I was interested in ordering a PP2, but only if it would be shipping soon. I explained that I didn’t want to wait months for something that’s a relatively large purchase and that if it was going to be a long time that I would hold my order until they were in stock. I was encouraged to put in the order and told that (at that time) they expected to ship by the following Monday when the new arms would be in.

I’ve been following the forum looking for updates and it appears that they have had some unavoidable delays and have wisely chosen to wait until the new degree arms were created. I called Kyle Thursday for an update on my order and he told me that they would start shipping as soon as Friday and at the latest I would get a tracking number on Wednesday. If all goes well and they meet this second deadline, I’ll be satisfied and get on with learning to use the WE. If they don’t ship, then I will call to cancel. Every customer is different and the balance between customer expectations and service level is a delicate one.

I vote with my dollars ’cause that’s the only vote I get 🙂

– Andy

[Andrew Glass]

Any hints, updates, or info on the Pro Pack 2 shipping soon?

– Andy

[Andrew Glass]

Interesting. I’m sure at some point WE will get to the level of popularity that would support pricing/value added offers by resellers.

Just consider where the money goes. If a dealer purchases the WE at a wholesale price then offers it at some price more than wholesale then Clay sold a unit at wholesale and the dealer got his percentage.

If that dealer offers a service that you need (such as a demo unit to look at, a place to pick one up locally, etc) then he’s earned that percentage. If he’s just a different name to buy from, I personally prefer to buy from the guy who invented it so that money goes back in to R&D for improvements.

Plus it’s kinda nice to be able to ask Kay “can I get this add-on with it” and get a “yes you can” reply.

– Andy

[Andrew Glass]

I ordered the week before last as well and understood the parts would likely be in Monday of last week. I gave WE a call last Thursday but didn’t get anyone on the phone. Until reading this thread I was going to give them a call again today for an update, but with the news from Clay I’ll hold my call.

I appreciate the update and the new degree bars! Please keep us informed about the Pro Pack 2. This is my first WE and I’m really looking forward to it!

Thanks,

Andy

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