Missing pieces in order and no customer support

[Mark]

Got my 700 dollar sharpener missing the long metal guide rods. No one will answer the phone to call me back, Terrible customer service. Anyone else have this issue.

[Marc H (Wicked Edge Expert Corner)]

Sorry for the F up, that was made. It sucks to not be able to use it now. Try to submit a ticket: Customer Support. 

I will see if I can help also.

Expert Corner Group

Marc
(MarcH's Rack-Its)

1 user thanked author for this post.

000Robert

[Ryan@WickedEdge]

Hey Mark,

I wanted to touch base with you here as well. I apologize that we weren’t able to get to the phone in time. I just put together a warranty order, with expedited shipping, for those missing Guide Rods. I’m also including a set of our strops which will not only make your knives significantly sharper but also more durable. I know this doesn’t make up for the experience you’ve had, so if there’s anything else I can do for you, please let me know.

I’m also following up with our team to see how we can avoid this sort of issue from happening again in the future.

Please let me know if you have any questions.

Thanks,

Ryan Tuchin

Wicked Edge Customer Support

2 users thanked author for this post.

000Robert, Marc H (Wicked Edge Expert Corner)

[Author]

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