Here’s another shout out to Bob… He runs a jam up business that all of us could take notes from!
Like the man said, here’s another shout out to Bob…… and the fine folks at WickedEdge.
Over the holidays, my nephew visited. Having already heard of the WE, I set up his new Spyderco. When we used the angle cube to set the angles, he tightened the left fine adjusting screw so tight it stripped the threads and, essentially, rendered the left side fine adjustment useless.
$eeing as this was so definitely NOT a warranty issue. $o, I emailed Bob with some photos of exactly what was wrong and what needed replacing and asked him how much the damage was going to co$t me.
He wrote back that he’d contacted WickedEdge and they were going to replace it under warranty. Three days later the part showed up and I am back to full functionality.
I don’t recall how many times I had to remind Bob that I knew this isn’t a warranty issue but user abuse. And, he and the folks at WE all seem to insist that it be covered under warranty.
That’s service above and beyond the call.
I came for the Wicked Edges; I stay to help support this family of sharpeners….
Thanks for everything….
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For Now,
Gib
Φ
"Everyday edge for the bevel headed"
"Things work out best for those who make the best out of the way things work out."
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