Hi Zachary 🙂
To whom did you send the e-mail? Was it to the WE or one of the dealers? If you want prompt response from the WE use the toll free number and phone Kay, Bob or Clay and they will get on it. The phone is best as they get loads of e-mail everyday and sometimes they can’t get right to it. The phone is immediate! If you ordered from a dealer I don’t know, but I would always use the phone for this type of problem. My two cents worth.
Leo
