Albertus Vermeulen

[Albertus Vermeulen]

Hi All,

Thanks for the feedback.

The intention was to highlight a frustration but also to try and see if anyone else had similar issues.

If I come across as abrasive, my apologies, yes i’m blunt, yes I call a spade a spade I guess thats just me.

I do not advocate that the manufacturer should pick up cost for shipping,I merely stated I’m in no mood to spend more money or waiting 3,4,5,6 months to have the issue resolved.

To add to my growing frustration after sending another mail to the local dealer asking for a convenient time to drop by I only get a blank mail back.

I agree that after I was really fuming I tend to see a pattern here that I might have the 1/100 with a problem and that everyone on the forum feels strongly about an excellent product backed by company that cares.

Lastly I agree – lets close this thread, Although my frustration levels is really high, I will bite my lip and try to get this resolved.

I will however like to open another thread and ask a few questions hoping that WE representatives would chime in, because as a reseller and technology partner of different technologies and products, If I want to be reseller I have to apply, Send details about my business, sales forecasts, demonstrate my ability to service customers etc. I would like to know how this is done at WE.

All the best.

[Albertus Vermeulen]

Hi wepsflana,

Vitriol ? I do not deal in vitriol. I pointed out the low blows already – they came from this forum, not me.

if you feel that it was harsh lets look at the facts, Ill try to sugar coat it so that I do not offend anyone.

Ill keep the numbers round

Fact 1 Spent $400 on a wicked edge
Fact 2 Sharpened 2 Knives
Fact 3 This equates to a cost of $200 per knife sharpened when the paddles came apart. (on any return on investment this is shocking)
Fact 4 I will make sure my voice is heard when someone asks about the wicked edge and what I currently think of it.
Fact 5 A whole work day is now almost done in SA – no response from the local reseller. (WE own team is not doing themselves any favours here)

Some other interesting Facts

Fact 6: I Live in South Africa, where we are blessed with many things but, a good postal system is not one of them, just quickly sending a defective part back is not an option, it will cost me at least another $65 – $75 (budget around $100) to ship to the US.

Fact 7: Sometimes the postal workers strike for 3+ months – that means everything shipped stands still, gets pillaged or stolen in a postal warehouse.

Fact 8: Round trip i’m looking at the very best at 2 – 3 months, at worst 6+ months to get this resolved, now this is Africa after all so I don’t expect miracles, but, I’m not in the mood to spend any more money on an already very expensive piece kit to get what I was promised when i bought it.

So yes, I’m really pissed off, and I will state again, it is crap that you buy a $400 product and after three weeks things come apart and I will put my head on a block to state that if you were stuck in this situation you too will feel you are stuck with your thumb up your ass.

Have a good one.

[Albertus Vermeulen]

Hi Cliff,

I Agree with everything you said fully, Making this sort of investment in terms of South African Rand to the US Dollar made this purchase quite expensive, add on top of that customs duties and taxes and a 400 odd USD purchase becomes 600 or even 700 very quickly.

I did a lot of research and WE customer service came out tops every time on all discussions and forums.

I will admit that I’m brash and I have never in my life sugar coated anything nor will I ever, I get paid for my expertise and my opinion not my ability to sugar coat a crappy situation so I call it as I see it.

My main point of irritation on a forum like this enters when individuals jump on a band wagon and make a statement or form a conclusion by only reading some of the post and not all of the post or pulling outlandish claims out of thin air – History ?? anyone.

I would love to get the issue resolved, as movement on a diamond plate kind of takes the precision out of the product name.

As the managing partner of a Services Company, I’m painfully aware of customer satisfaction and quality control. I do not lie awake at night about the 99 products that I ship faultless because my QC is working, I lie awake at night worrying about the 1 that my QC is missing, and this seems to be the case here.

Regardless of how something like this happens, I stand by the fact that I did not buy a gatco for a few dollars here, I’m expecting a solid product with solid backing for the price paid.

I would love to hear someone from WE chiming in.

Anyway – I have my own customers that is waiting.

All the best

[Albertus Vermeulen]

@tcmeyer

Can you please re-read the topic and explain where you saw the word history in there ?

I never made an historical claim – 3 weeks is hardly history.

The topic is simply: Terrible Quality Control – Shoddy and I’m standing by the statement. as I have not had much joy from either WE or the local seller in SA yet.

When responding to a topic the heading reads: Topic History of:Terrible Quality Control – Shoddy.

Read carefully mate – it seems reading before responding is something in short supply on this forum.

All the best

[Albertus Vermeulen]

Hi all,

thanks for the responses, I have no issues with customer support here and from what I have read before purchase, WE is a company that stands by its product.

– I just want to single out wepsflana here:

I think you are a wanker for not reading the ENTIRE post.I’m quoting myself here:
“Last note, Im working with the local SA Dealer but I’m dying to hear if anyone else is experiencing similar frustrations with the quality of the paddles.”

so @wepsfIana this means that I contacted the local South African Agent first and explained the issue and sent the photographs. or do I need to attach a small picture to explain the situation here, or are you still following.

In general I do not see it as being unreasonable to expect a 400 USD product not to fall apart after 3 weeks. nor do I see at as poor to taste to highlight the question on a forum such as this one.

Albert.

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