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Wicked Edge USA Customer Service

Recent Forums Main Forum Welcome Mat Wicked Edge USA Customer Service

This topic contains 9 replies, has 8 voices, and was last updated by  Jende Industries 04/29/2012 at 3:08 pm.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #1729

    Jamie Baldwin
    Participant
    • Topics: 6
    • Replies: 31

    Having recently purchased the basic kit and after using it to sharpen 15 or so knives for friends and of course myself, I discovered this morning the tips of the vise were bent!
    After the initial investment, I also have purchased and am awaiting shipment of the accessory stones and strops. I had never abused it or over-tighten the clamps so I was concerned about the durability of the product. So after a little research and sweating just a bit, I discovered there had been some issues with the heat treating of the metal from the factory.
    Placed a call to the Wicked Edge USA and spoke to Kyle. I explained to Kyle the problem who quickly responded with a resolution and offered to ship replacements ASAP!
    Having said this, not only was Kyle very helpful and explained the details dealing with the heat treatment of the metal, I was more than impressed with the customer service I received from this outstanding company!!
    I will DEFFINATELY be sharing my experience and pleasure with my Wicked Edge to others.

    Clay, you have a wonderful team of folks working to insure current and future customers are well taken care of and resolving any issues they may have. THANK YOU !

    #1730

    wickededge
    Keymaster
    • Topics: 121
    • Replies: 2906

    Having recently purchased the basic kit and after using it to sharpen 15 or so knives for friends and of course myself, I discovered this morning the tips of the vise were bent!
    After the initial investment, I also have purchased and am awaiting shipment of the accessory stones and strops. I had never abused it or over-tighten the clamps so I was concerned about the durability of the product. So after a little research and sweating just a bit, I discovered there had been some issues with the heat treating of the metal from the factory.
    Placed a call to the Wicked Edge USA and spoke to Kyle. I explained to Kyle the problem who quickly responded with a resolution and offered to ship replacements ASAP!
    Having said this, not only was Kyle very helpful and explained the details dealing with the heat treatment of the metal, I was more than impressed with the customer service I received from this outstanding company!!
    I will DEFFINATELY be sharing my experience and pleasure with my Wicked Edge to others.

    Clay, you have a wonderful team of folks working to insure current and future customers are well taken care of and resolving any issues they may have. THANK YOU !

    Thank you for the feedback. I passed this along to Kyle who will be glad to hear it.

    -Clay

    #1731

    David
    Participant
    • Topics: 14
    • Replies: 47

    I have never had a bad experience with the customer service from this company! A+

    #1770

    Michael Lingard
    Participant
    • Topics: 2
    • Replies: 33

    I also had a vise jaw with the bad heat treat and it bent slightly.

    I called in and talked with Kyle as well. He quickly put me at ease and right away my apprehension dissolved and I knew that they were serious about backing up their product.

    I can honestly say that this experience has made me a life time customer of Wicked Edge. The sharpener is incredible, and it’s nice to know the warranty service is second to none. I also really appreciate all the YouTube videos that Clay has made. I have learned a lot from watching them.

    I have already spread the word with other knife enthusiasts.

    #2112

    Michael Lingard
    Participant
    • Topics: 2
    • Replies: 33

    I got my replacement vice jaws not long ago. They are much, much better and I can get a nice tight grip again. I clamped in my recently acquired Spyderco M390 Military and put a nice wicked edge on it!

    Thanks for the new jaws Wicked Edge. I’m back in business.

    #2114

    wickededge
    Keymaster
    • Topics: 121
    • Replies: 2906

    Glad to hear it!

    -Clay

    #2117

    D K
    Participant
    • Topics: 2
    • Replies: 22

    i just ran into the same problem as the both of you but I have to agree that the people at Wicked Edge are so kind and willing to help. It is a breath of fresh air to see that there are still good companies out there with people that care about what they are selling.

    #2882

    Mark76
    Keymaster
    • Topics: 179
    • Replies: 2760

    It gets kind of boring :), but I have exactly the same experience.

    I had a problem with my WEPS and sent Clay a PM during Easter. One and a half weeks later there was a package in my mail from Wicked Edge USA! And note that one and a half weeks included shipment to Europe.

    It is great to find out there are still companies caring so well for their products and customers world-wide.

    Thanks Clay!

    Molecule Polishing: my blog about sharpening with the Wicked Edge

    #2950

    Richard Girvan
    Participant
    • Topics: 2
    • Replies: 3

    The guy in Australia is awesome as well. He rings to see how I went and gives advice and we talk for ages.

    #2951

    Jende Industries
    Participant
    • Topics: 14
    • Replies: 342

    +1 The USA team is a great bunch of people!

    Tony Jackson – the WEPS dealer in Australia is also a great guy and a very knowledgeable sharpener. B)

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