Welcome to the Wicked Edge Forum, Travis Johnson. I’m sorry your first Forum encounter is to report a vice defect. This is the first and only time I’ve ever heard a situation like this described. It sounds like a steel female threaded insert pulled out of the black anodized aluminum vice. Would you try to post photographs to illustrate your issue. This might be helpful to the WE Forum Community.
I’m glad you called WE. They are very responsive to all customer issues, particularly manufacturing and quality complaints. I have never read reports of nothing less than prompt and complete resolution and total satisfaction to any product issues. Their customer service is unbeatable.
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