Having recently purchased the basic kit and after using it to sharpen 15 or so knives for friends and of course myself, I discovered this morning the tips of the vise were bent!
After the initial investment, I also have purchased and am awaiting shipment of the accessory stones and strops. I had never abused it or over-tighten the clamps so I was concerned about the durability of the product. So after a little research and sweating just a bit, I discovered there had been some issues with the heat treating of the metal from the factory.
Placed a call to the Wicked Edge USA and spoke to Kyle. I explained to Kyle the problem who quickly responded with a resolution and offered to ship replacements ASAP!
Having said this, not only was Kyle very helpful and explained the details dealing with the heat treatment of the metal, I was more than impressed with the customer service I received from this outstanding company!!
I will DEFFINATELY be sharing my experience and pleasure with my Wicked Edge to others.
Clay, you have a wonderful team of folks working to insure current and future customers are well taken care of and resolving any issues they may have. THANK YOU !
[quote quote=“Deputy115” post=1840]Having recently purchased the basic kit and after using it to sharpen 15 or so knives for friends and of course myself, I discovered this morning the tips of the vise were bent!
After the initial investment, I also have purchased and am awaiting shipment of the accessory stones and strops. I had never abused it or over-tighten the clamps so I was concerned about the durability of the product. So after a little research and sweating just a bit, I discovered there had been some issues with the heat treating of the metal from the factory.
Placed a call to the Wicked Edge USA and spoke to Kyle. I explained to Kyle the problem who quickly responded with a resolution and offered to ship replacements ASAP!
Having said this, not only was Kyle very helpful and explained the details dealing with the heat treatment of the metal, I was more than impressed with the customer service I received from this outstanding company!!
I will DEFFINATELY be sharing my experience and pleasure with my Wicked Edge to others.
Clay, you have a wonderful team of folks working to insure current and future customers are well taken care of and resolving any issues they may have. THANK YOU ![/quote]
Thank you for the feedback. I passed this along to Kyle who will be glad to hear it.
I also had a vise jaw with the bad heat treat and it bent slightly.
I called in and talked with Kyle as well. He quickly put me at ease and right away my apprehension dissolved and I knew that they were serious about backing up their product.
I can honestly say that this experience has made me a life time customer of Wicked Edge. The sharpener is incredible, and it’s nice to know the warranty service is second to none. I also really appreciate all the YouTube videos that Clay has made. I have learned a lot from watching them.
I have already spread the word with other knife enthusiasts.
I got my replacement vice jaws not long ago. They are much, much better and I can get a nice tight grip again. I clamped in my recently acquired Spyderco M390 Military and put a nice wicked edge on it!
Thanks for the new jaws Wicked Edge. I’m back in business.
i just ran into the same problem as the both of you but I have to agree that the people at Wicked Edge are so kind and willing to help. It is a breath of fresh air to see that there are still good companies out there with people that care about what they are selling.
It gets kind of boring :), but I have exactly the same experience.
I had a problem with my WEPS and sent Clay a PM during Easter. One and a half weeks later there was a package in my mail from Wicked Edge USA! And note that one and a half weeks included shipment to Europe.
It is great to find out there are still companies caring so well for their products and customers world-wide.