Regarding below, fair enough and I didn’t see that part. Glad you are working with them; however, I am not sure that will be your quickest remedy vs contacting WE themselves.
Additionally, what came off as very objectionable is the following:
“This is really crap when looking at what you pay for the product and as it stands now I;ll advise anyone looking to buy the product to stay away, it is great for the first three weeks and then you are stuck with your thumb up your ass.”
There is just no need for that type of vitriol, especially when you do not have an answer back from the company yet
Hope that clarifies.
so @wepsfIana this means that I contacted the local South African Agent first and explained the issue and sent the photographs. or do I need to attach a small picture to explain the situation here, or are you still following.
In general I do not see it as being unreasonable to expect a 400 USD product not to fall apart after 3 weeks. nor do I see at as poor to taste to highlight the question on a forum such as this one.
Albert.
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I agree… this is not the way to get something accomplished and comes across as very abrasive. While it would be extremely frustrating dealing with everything you have to deal with Albert, why not just pick up the phone and make a phone call to Wicked Edge instead of complaining on a forum? And yes, I did read your entire post… the rest of it is good and informative to see if others have experienced the problems you were experiencing, but when it got to this point it was a complaint when in fact, you should have contacted Wicked Edge to see if they would make it right first.
QC issues are something you must be aware of (dealing in the industry yourself) and these kind of things can be problematic when you live in a foreign country (of course you are aware of that). Before I buy a product, normally, i do extensive researching of both the product and company, and even the local dealer to see if they are jam up people…. I don’t know about your local dealer, but the Wicked Edge team WILL get you taken care of, even if it means $ out of their pocket – they have done it time and time again. But you have to be patient living in another country, which, if that is not something you are willing to be in issues like this then maybe you shouldn’t order something from the states? just a thought.
I have made complaints similar to the one you made above… but when i do it is because the company basically told me to get lost and wouldn’t make the problem right, after I brought it to their attention. You haven’t even given their customer service a chance. This doesn’t have to do with sugar coating anything either… As I stated you could have simply pointed out the problem/facts, without sugar coating it,and requested help or advise.
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