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Recieved a defective 1200 grit ceramic paddle today

Recent Forums Main Forum Recieved a defective 1200 grit ceramic paddle today

This topic contains 9 replies, has 6 voices, and was last updated by  Ardvaark 06/27/2016 at 6:22 pm.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #34437

    Ardvaark
    Participant
    • Topics: 1
    • Replies: 6

    Just sent a message and was hoping to hear from clay. One of my paddles arrived with a hole filled with powder today, about the size of a BB but a little bigger. I need to finish a few knives for customers and was counting on them arriving in usable condition today. Can I just go ahead and use it until I get a replacement?hole in 1200 grit ceramic

    I was contacted Monday morning by Kyle and they are sending a replacement right out. Hows that for service! Great company.

     

    Thanks,

    Peter

    #34439

    Mark76
    Keymaster
    • Topics: 179
    • Replies: 2760

    Peter, I think it’s handier to give Wicked Edge a call. If you post a message on the forum Clay may or may not read it.

    Molecule Polishing: my blog about sharpening with the Wicked Edge

    #34440

    cbwx34
    Keymaster
    • Topics: 57
    • Replies: 1505

    If you need to use it, I don’t see why you couldn’t… the only thing I would pay attention to, is that you don’t catch a tip in the hole.

    1 user thanked author for this post.
    #34442

    Ardvaark
    Participant
    • Topics: 1
    • Replies: 6

    I also sent a message on the website for help.

    #34448

    Fuceye
    Participant
    • Topics: 1
    • Replies: 5

    Lol….you could go to the dentist and ask for a filling….jk 

    The edge can be a very large place to find one's self.The trick is to think small.

    #34449

    Ardvaark
    Participant
    • Topics: 1
    • Replies: 6

    Seems to work fine, no problems yet. Love the filling idea!

    1 user thanked author for this post.
    #34456

    wickededge
    Keymaster
    • Topics: 121
    • Replies: 2906

    Someone from Wicked Edge will be in touch today and will get you taken care of. Every now and then those ceramic stones have little pockets that didn’t fully sinter, but that is by far the biggest, most impressive one I’ve seen.

    -Clay

    #34461

    Ardvaark
    Participant
    • Topics: 1
    • Replies: 6

    Hi Clay, thanks for responding here. I’ve been contacted by Kyle and he is sending out a replacement. Thank you for your great service and for making this Wicked edge knife sharpener. It is nothing less than outstanding. There are so many ways of getting wicked edges on all of my knives. I prefer taking it all the way down to .25 micron. I always get comments about my knives and feel like a salesman for the Wicked Edge sometimes. I know of at least 6 people who were prompted to get one after I spoke with them and my brother will be getting a generation 3. Love the device and the service!

    Oh, and I forgot to mention, I love the way these 1200 – 1600 stones ever so smoothly and lightly just kick the metal off the blade. You can feel it and hear it. The perfect stones, well worth the money. I will probably want to try the microfine stones very soon.

    Thanks again!

    2 users thanked author for this post.
    #34463

    Alan
    Participant
    • Topics: 15
    • Replies: 205

    Someone from Wicked Edge will be in touch today and will get you taken care of. Every now and then those ceramic stones have little pockets that didn’t fully sinter, but that is by far the biggest, most impressive one I’ve seen.

    As always, the absolute very best support from Clay and the whole rest of the gang at Wicked Edge.  I honestly don’t know if I’ve ever seen better support from any other company. Almost makes me want to cry.

    Alan

    1 user thanked author for this post.
    #34464

    Ardvaark
    Participant
    • Topics: 1
    • Replies: 6

    Don’t cry. Be happy! Buy there stuff so they stay in America!! If not, then you will need to cry and cry loudly as I will and everyone else.

    1 user thanked author for this post.
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