Customer service

[Wesley]

I had a very small problem with the arms on my new Pro Pack 1 system. I sent an email to customer service about the problem. The next day I received a call from Kyle about said problem. All I can say is this company is TOP NOTCH in my opinion in the utmost service department!!!!!! Kyle and Clay were great to deal with and I would recommend this company to anyone. Thanks guys for taking care of me. I plan on adding to my system in the future.

Thanks , Wes H

Merry Christmas you you all!!!

[Fred Hermann]

Welcome to the group!
It’s great to hear positive feedback, many of us have had struggles with the system, either from odd parts or whatever, and Clay, Kyle and company are always great to work with.
You’re in for a fun time.
Enjoy your kit!

[Wesley]

Thanks, I think the is the best system on the market. I have found it has a big learning curve, but I really like the system.

[Roman]

I bought F&S system about six month ago and had a little issue. Contacted customer service. Curtis replayed in few days. It took a little while to help me, but I am extremely impressed with help I received from Curtis and Kyle. They didn’t go an extra mile to help me, at least ten miles. The best customer services I saw ever. These people really stand behind their product.

[Randall Kendall]

I ordered a Pro Pack II on 12/21/13. Other than my credit card being charged and an email stating they got my order, no email stating it’s shipped yet.

A couple of emails to Sarah Milner (sarah@wickededgeusa.com) have gotten no response.

They must be on extended holiday hours.

[David Hill]

I just ordered my PP2 from Bob at Oldawan last Friday and he said they were back ordered at WE until late first week in January early second week. I can’t wait!!! 🙂

Davidghemail

[Eamon Mc Gowan]

I ordered a Pro Pack II on 12/21/13. Other than my credit card being charged and an email stating they got my order, no email stating it’s shipped yet.

A couple of emails to Sarah Milner (sarah@wickededgeusa.com) have gotten no response.

They must be on extended holiday hours.

As a rule of thumb, a phone call to Kyle will get things going much faster. Wicked
Edge 877-616-9911

[Randall Kendall]

As a update, Sarah sent an email saying mine would ship this week.
I’ve been watching YouTube videos and checking out the Wiki site to have a better idea of the system. 🙂

[Fred Hermann]

I can say I was stunned by the learning curve, so if you want to be lazy and have the tool do it for you…get a landsky system. Or simpler.
However, I describe the difference as cave paintings to the newest CGI in any movie to make it prettier…so spit paint on a cave wall to Avengers…
It’s THAT big a jump. I really wish I was savvy enough to understand some of the nuance, but I am getting amazing results, using the basic instructions, and asking questions to fine tune my technique.

Now, to customer service….

I’d have sent mine back long ago if they were not as accountable as I have experienced.
Really- give them a chance, they make it right, and THEN make you happy about it.

Seldom have I seen a company that does it right.
Their only issue is manpower and time. Not enough bodies when a crunch happens, and when it happens, everyone wants a solution yesterday.

Yes, call me a raving fanboy, but I wish all companies were run as selflessly.
I can give examples of problems that have surfaced that have been dealt with and were cost (ZERO) to us. So I love the company, and if I am ever given the chance…I will personally buy a new set of Tazer batteries for Kyle or whoever make it happen.

I just need to figure out how to get to a knife show they are at…

[Author]

Posts