Having recently purchased the basic kit and after using it to sharpen 15 or so knives for friends and of course myself, I discovered this morning the tips of the vise were bent!
After the initial investment, I also have purchased and am awaiting shipment of the accessory stones and strops. I had never abused it or over-tighten the clamps so I was concerned about the durability of the product. So after a little research and sweating just a bit, I discovered there had been some issues with the heat treating of the metal from the factory.
Placed a call to the Wicked Edge USA and spoke to Kyle. I explained to Kyle the problem who quickly responded with a resolution and offered to ship replacements ASAP!
Having said this, not only was Kyle very helpful and explained the details dealing with the heat treatment of the metal, I was more than impressed with the customer service I received from this outstanding company!!
I will DEFFINATELY be sharing my experience and pleasure with my Wicked Edge to others.
Clay, you have a wonderful team of folks working to insure current and future customers are well taken care of and resolving any issues they may have. THANK YOU !
Thank you for the feedback. I passed this along to Kyle who will be glad to hear it.
